Call Center services could be differentiated into two major parts- voice and non-voice services. In this article, we will discuss the ins and outs of non -voice support services provided by offshore click this site call centers. BPO services offer a wide span of services to deal with products related queries before, during and after the purchase. The non voice services of contact center can be classified as Chat Support Services, Technical Help desk and the Back office support services.
However, these services are interrelated and should be combined for a better product drive and results. If, used and implemented strategically, these non &26468;oice services are capable of transforming the face of business. These are customized and based on the needs and structure of a business.
Chat Support:
This is one of the most well known support services which include live chat/talk facility on the home page of your website. This service helps you to deal with customers who browse through your website and need some help or have some query regarding your products or services.
SMS Chat support:
In this mobile era, SMS chat support can bring in good results for your organization. Bulk SMSs reach to targeted and existing customers. This service ensures better visibility in the market and among customers as well. Modern call centers are also offering non voice services of improved text edition to increase ROI and consolidate brand positioning.
E-mail Support and Management Services:
This business boosting service implements the use of detailed, nicely craft and well designed e-mail to upgrade your product to the racingrivalshackcheatss.net/racingrivalshack/ next level. In this service, emails are sent to large numbers of prospects. Expertise and skills of email team of call centers work to make your email campaign successful, reduce the spamming risk and avoid the blocking list.
The Technical Help desk:
With the help of this time tested service, click this site organizations have reduced overhead technical costs. These services help you out if any technical problem arises. Problems are resolved through telephone, chat or through e-mail on 24/7 basis.
Application/Network technical Support
This non-voice service provides assistance on technical issues related to software, applications, computer hardware or networking.
Post-Sales and Pre-sales Offshore Technical Support Services:
These Offshore Technical Support Services assists your customers in handling technical problems concerning pre, post or during the sales.
Back Office Support:
The cost-effective and quality services of offshore call centers are widely popular. These are customer focused and meant to provide quick and effective solutions as such document management, data entry, building accounts and database.
Outsourcing call center services such as non voice support services and offshore technical support can give you an edge over your share here competitors and place you in better position in market. Moreover, call centers work like an integral part of your company; they work for your benefit to achieve the objectives of your organization.